Privacy Policy

New South Wales Hire Car Association (NSWHCA)
Effective Date: 14 January 2026
Contact: info@nswhca.org

1. Overview

NSWHCA respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information.

2. Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Business details (for members or listed operators)
• Location data (entered via search tools)
• Website usage data (IP address, browser type, pages visited)

3. How We Collect Information

Information is collected when you:

• Submit a contact or enquiry form
• Apply for membership
• Use search or directory features
• Communicate with us via email or phone
• Browse our website (via cookies and analytics tools)

4. Use of Personal Information

We use personal information to:

• Respond to enquiries
• Manage memberships
• Display chauffeur listings (where authorised)
• Improve website functionality and user experience
• Comply with legal obligations

We do not sell personal information.

5. Disclosure of Information

We may disclose personal information:

• To service providers (e.g. hosting, analytics, payment or subscription platforms such as Chargebee)
• Where required by law
• With your consent

Third-party service providers are required to handle data securely.

6. Directory & Public Listings

If you are a listed chauffeur or operator:

• Certain business details may be publicly visible
• You are responsible for ensuring provided information is accurate

Consumers should note that listed operators are independent businesses.

7. Cookies & Analytics

We use cookies and analytics tools to:

• Measure website performance
• Understand user behaviour
• Improve site functionality

You can disable cookies in your browser settings, though this may affect site performance.

8. Data Security

We take reasonable steps to protect personal information from:

• Misuse
• Loss
• Unauthorised access or disclosure

However, no system is completely secure.

9. Access & Correction

You may request access to or correction of your personal information by contacting us at info@nswhca.org.

10. Data Retention

We retain personal information only for as long as necessary to fulfil its purpose or comply with legal requirements.

11. Overseas Disclosure

Some service providers may store data outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy standards.

12. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be published on our website.

13. Contact

For privacy-related enquiries or complaints:
info@nswhca.org

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